Store Policies & Customer Support

Item Condition & Fitment

ROAD IRON offers new old stock (NOS), used, vintage and hard-to-find items. Packaging, cosmetic condition, completeness and compatibility may vary. Product descriptions and photographs describe known condition. Buyers should verify part numbers and vehicle fitment before ordering and ask questions through private messaging if unsure.

Shipping

Available shipping services and charges are presented during checkout when carrier rates can be calculated. Oversized or unusual items may require a separate freight arrangement. Processing time, carrier transit time and delivery dates can vary. A tracking number will appear in the customer order area when it has been recorded. Local pickup is offered only where expressly indicated.

Returns, Damaged or Incorrect Items

Automotive parts: Used, vintage, new old stock (NOS), rare and one-of-a-kind automotive parts are generally final sale, with no returns or exchanges for change of mind or buyer-selected fitment errors. If a part arrives damaged, the wrong item is delivered, or an item is materially misdescribed, contact ROAD IRON promptly through private messaging with your order number and photographs of the item and packaging so we can review the issue and applicable remedies. Do not send items back before receiving instructions.

Other merchandise: New clothing and other product categories may have different return or exchange terms. Any such terms will be stated on the applicable product listing and at purchase; a return period for those categories has not yet been established.

This policy does not limit rights or remedies that cannot be waived under applicable law.

Payment & Orders

Payments for ROAD IRON inventory are processed through a third-party checkout provider. ROAD IRON does not request payment card numbers in website messages. Orders are subject to availability and payment confirmation. Third-party marketplace seller checkout and payouts are not yet enabled.

Privacy

We collect information you provide to process orders, respond to messages, prevent misuse and meet legal obligations. Customer conversations and their photo attachments are accessible only to the account associated with the conversation and authorized ROAD IRON administrators. Payment processors, shipping carriers and website service providers may receive information necessary to perform their services. Do not send sensitive payment information in messages. For privacy questions or requests, contact us through the private messaging page.

Contact & Order Tracking

Sign in to send ROAD IRON a private message or view order status. We do not publish a residential contact address on this page. Additional business contact or return information will be provided when legally required.